Terms of Service

1. Acceptance of Terms

By accessing or using this website (veltralaser.com), you agree to be bound by these Terms of Service. If you do not agree, please do not use this website.

2. Company Information

This website is operated by:

• Brand: VELTRA™ Laser
• Operator: Changtai Zhijie Automation Equipment Co., Ltd. (长泰县智捷自动化设备有限公司)
• Location: Zhangzhou, Fujian Province, China
• Contact: [email protected]

3. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any applicable local, national, or international law or regulation
• Infringe upon the intellectual property rights of any third party
• Attempt to gain unauthorized access to any part of the website or its systems
• Interfere with or disrupt the website’s operation

4. Product Information & Pricing

Accuracy of Information

We strive to keep product specifications, images, and descriptions accurate. However:

• Specifications are subject to change without prior notice
• Product images may show optional accessories not included in standard pricing
• All prices are quoted in USD unless otherwise specified
• Prices do not include international shipping, customs duties, or import taxes

Quotations & Orders

• All quotations are valid for 30 days from the date of issue
• A 30-50% deposit is required to confirm an order
• Lead times vary by product and are confirmed at time of order
• Orders may be cancelled only before production begins

5. Shipping & Delivery

• We ship worldwide via sea freight, air freight, or express courier (DHL, FedEx)
• Shipping costs are calculated based on destination, weight, and dimensions
• Import duties, taxes, and customs clearance are the responsibility of the buyer
• Typical delivery times: 7-30 days after deposit payment

6. Warranty

VELTRA™ Laser provides the following standard warranty on all new equipment:

Warranty does not cover:

• Damage from misuse, neglect, or unauthorized modification
• Normal wear and tear of consumables
• Environmental damage (dust, humidity, power fluctuations)
• Shipping damage (must be reported within 48 hours of delivery)

7. Intellectual Property

All content on this website — including text, images, product names, logos, designs, and technical specifications — is owned by Changtai Zhijie Automation Equipment Co., Ltd. or licensed for use by VELTRA™ Laser.

• The “VELTRA™” name and logo are trademarks
• Product specifications and catalogs may not be reproduced without written permission
• Reverse engineering of any VELTRA™ equipment is prohibited

8. Limitation of Liability

To the maximum extent permitted by law:

• VELTRA™ Laser shall not be liable for any indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the purchase price of the product in question
• We are not responsible for any delays or failures caused by circumstances beyond our control (force majeure)

9. Technical Support

All VELTRA™ Laser equipment includes:

• Remote technical support via WhatsApp, WeChat, or email
• Video call troubleshooting assistance
• Access to user manuals and maintenance documentation
• Spare parts supply at competitive prices

On-site technical support is available in selected regions — contact us for availability and pricing.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes shall be resolved through friendly negotiation first, then by binding arbitration in Zhangzhou, Fujian Province.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised terms.

12. Contact

For questions about these Terms of Service, contact us at:

• Email: [email protected]
• Company: Changtai Zhijie Automation Equipment Co., Ltd.